Zendesk Chat

Created by Didde Skov, Modified on Mon, 13 Jan at 2:43 PM by Louise Persson

To set up the integration with Zendesk Chat, we use OAuth 2.0. This ensures a 100% correct integration based on the rights of your Zendesk user

Set up data source

To set up the Zendesk Chat integration with Board, simply follow these steps:

1. Go to Settings > Integrations

2. Click on Add integration > Select Zendesk Chat

3. Optionally, name the data source, e.g., if you have multiple data sources of the same type

4. Fill in the fields with subdomain, client-ID, and Secret client data

Be aware that only your subdomain should be entered in the subdomain field. For example: https://example.zendesk.com.

We recommend creating a new API client for the integration between Zendesk Chat and IntraManager Board. The API client can be set up under Settings > Account > API and SDKs in Zendesk.

Follow this guide to create an API client

5. Click Start integration

6. Finish by clicking Save